FAQ
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What services do you offer?We provide air, sea, and land cargo shipping, customs clearance, freight forwarding, and last-mile delivery solutions.How do I get started to get service?Simply contact us or request a quote online. Our team will guide you through shipping options, documentation, and costs.Do you handle international shipments?Yes, we handle both domestic and international cargo, including customs brokerage and global freight forwarding.What is included in the shipping process?Our shipping process covers pickup, cargo handling, customs clearance, real-time tracking, and final delivery.How long does shipping usually take?Transit times depend on the route and mode of transport. Domestic shipping may take 1–5 days, while international cargo can range from 7–30 days.Do you provide packaging services?Yes, we offer professional packing to ensure your cargo is safe and compliant with transport standards.Can I ship hazardous materials?Hazardous goods are accepted with proper documentation and compliance with international safety regulations.Do you offer door-to-door delivery?Yes, we provide door-to-door solutions for both domestic and international cargo shipments.What items are restricted from shipping?Restricted items include explosives, live animals, perishable foods (without clearance), and items prohibited by law.Do you provide insurance for shipments?Yes, we offer cargo insurance to protect your shipment against loss, theft, or damage.
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How can I track my shipment?You can track your package using our online tracking system with your shipment ID or booking number.Do you provide real-time updates?Yes, we provide real-time cargo updates via email, SMS, or our mobile app so you know your shipment status at all times.What if my package is delayed?In case of delays, our customer support team will notify you immediately and provide the next available shipping option.Can I change the delivery address after booking?Yes, address changes are possible before dispatch. Once shipped, changes may incur extra costs depending on the route.Do you offer customer support 24/7?Yes, our logistics support team is available 24/7 to assist with shipment inquiries, tracking, and urgent requests.Can I get notified before delivery?Yes, we send alerts before delivery so you can prepare for receiving your cargo.Do you have a mobile app?Yes, our mobile app allows you to track shipments, receive updates, and contact support easily.What information do I need for tracking?You need your shipment ID, booking number, or reference code to track your cargo online.Can someone else receive my package?Yes, but they must present valid identification or authorization from the consignee.What if my cargo is lost?In rare cases of lost cargo, we initiate an investigation and provide compensation if insured.
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What payment methods do you accept?We accept bank transfers, credit cards, PayPal, and corporate billing accounts for approved clients.Do you provide shipping invoices?Yes, every shipment includes a detailed invoice with freight charges, customs fees, and handling costs.How do customs duties and taxes work?Duties and taxes are calculated based on the destination country’s regulations. We assist with documentation and customs clearance.Can I request a cost breakdown?Absolutely. We provide a transparent cost breakdown for shipping, including freight, handling, and clearance charges.Do you offer credit terms for businesses?Yes, we provide flexible billing and credit terms for qualified business accounts upon approval.Can I pay in multiple currencies?Yes, we accept multiple currencies depending on the shipment’s origin and destination.Do you charge hidden fees?No, all charges are clearly outlined. We practice full transparency in billing.How do I get a copy of my documents?You can download invoices, receipts, and customs forms from our client portal anytime.Can you handle customs documentation?Yes, we prepare and process customs paperwork to ensure smooth clearance at borders.Do you provide electronic billing?Yes, we offer e-billing for faster, eco-friendly, and paperless transactions.